Salesforce experience cloud – formally known as the community cloud – is a solution that enables businesses to deliver an amazing and personalized experience to their customers. After having experience in cloud implementation services, businesses not only can build just communities, but also use this solution for portal building, forums building, mobile app development, and content management. Businesses can also use this platform as a help center for customers, partners, and employees.
Features That Make Experience Cloud Perfect
Rapidity – Users can build portals and apps rapidly with the help of the experienced cloud. There are multiple pre-built templates available with this Salesforce product. All these templates and tools help users optimize the development time.
Data Integration – Another feature that amazes the users is the easy data integration from anywhere. It allows them to pull the data from myriad third-party systems and applications.
Highly Responsive – By responsive, we mean that all the applications and portals which you build using experience cloud are highly mobile-friendly. They are completely mobile optimized and offer beautiful experiences on customers’ mobile devices.
Personalized Experiences – It will be super easy for businesses to develop a personalized experience for their customers across different touchpoints.
Improve Engagement- Experience cloud and its features of badges, endorsements, etc., helps in attracting engagement.
Engagement Measurement – Hire a Salesforce consultant and get all the ideas about the experience cloud and its feature of engagement measurement. It means that businesses can track, measure, and optimize customer engagement with the help of customizable dashboards.
More Branding – There are pre-built templates available with experience cloud. You can choose the available pre-built templates as per your choice. You can also customize the templates as your brand guidelines. This will help you deliver a consistent brand experience to your customers.
Organize Information – For the users, the Salesforce experience cloud has the feature of auto-generate topics pages that allows users to access the information in the portal with utmost ease. You can easily organize the information in files, groups, and experts.
The Touchpoints That You Can Create With The Help of Experience Cloud
We all know that with Salesforce Experience Cloud implementation services, business users can build a website, forums, and apps that play a pivotal role in establishing engagement with customers, partners, and employees. All the portals and applications which you create with the experience cloud can be branded and personalized as per users’ discretion.
The built portals can be used as self-help knowledge-based, case management, and lead management, along with customer support.
Following are some of the important touchpoints which you can create with the help of the Salesforce experience cloud –
For Customer Service – Businesses that have adopted experience with cloud consulting services, can create a knowledge base with the help of the solution. Users can also build a self-service portal through which customers can easily find solutions to their problems on their own.
For Account Portal – Businesses can build a user-friendly portal wherein the customers can get registered and create & manage their accounts.
For Partner Central – Businesses can take care of their relationship with their partners. Business users can create an engagement portal through which they can execute the entire partner management process effectively.
Build Personalized Portals – Every business is unique in its way. The thing that is essential for one might not be useful for others. This problem has been effectively handled by the community portal. Businesses can build customized portals as per their needs and requirements.
Salesforce experience Cloud Licenses
If you are planning to get Salesforce experience cloud integration services, it is imperative to understand the licenses types of experience cloud.
There are three kinds of licenses –
Self-service – It is mostly used for you to get help, access account information, and improve collaboration with customers. It has two modules, customer community and customer community plus.
Customer Community – $2 per login or $5 per member
Customer Community Plus – $6 per login or $15 per member
Partner Relationship Management – The type of license that will empower your indirect sales teams, such as resellers, brokers, and distributors. It comes with a single type of license, namely partnership relationship management.
Partner Relationship Management – $10 per login or $25 per member.
External Apps – This is the third type of experience cloud license that helps businesses in building custom portals and sites for brand awareness and brand loyalty.
It comes with a single license type namely, external apps. It helps users build custom portals for brokers, dealers, and partners. Accelerate your business to grow rapidly.
External Apps – $15 per login or $35 per member
If we look holistically at the pricing, we can see that the experience cloud pricing ranges from $2 to $35. The price depends on the number and type of features you wish to select. The bill for the license will be generated annually on a per member or per login basis.
If you are a frequent user, the member plan will be a perfect choice for you; otherwise per login plan is perfect for you if you are an infrequent user.
Hire Salesforce Experience Cloud Integration Services from FEXLE
We are a Salesforce gold consulting partner. Our team has certified Salesforce consultants, admins, developers, architects, and managers. Each team member is highly qualified and experienced in implementing an experience cloud solution.
Our team of expert Experience cloud professionals will help you with implementation, customization, and integration of the solution with your business.
