The most common misconception about Salesforce consulting services is that the solution is only for big-scale enterprises. However, the reality is far different from the rumor.
Whether you have a small or a start-up company, Salesforce will equally cater to your business requirements.
Start-ups also have the same problems and challenges which an experienced business has. Start-ups also look for the same opportunities that medium or large-scale companies seek.
Keeping the requirements of businesses irrespective of their sizes and scale, Salesforce offers a plethora of services, products, and solutions that are equipped with advanced services and cutting-edge functionalities.
Customer relationship management is one of the most important factors that start-ups seek. Building relationships with customers, management of relationships, understanding customers’ requirements, and formulation of personalized strategies to improve customer retention and to acquiring of new customers, and more will be easily executed by Salesforce integration services.
Why Should Start-ups Invest in Salesforce CRM?
Overwhelming Leads
Startups regressively work on lead generation. It is often seen that in the absence of proper solutions start-ups lack proper lead management and end up losing the opportunity.
Salesforce CRM helps start-ups to prioritize their leads and enables them to make an informed decision based on the priority of the leads. Salesforce also helps in maintaining the data of the leads generated.
Consumer Database
Manual data management will be okay until your startups flourish. Once you started getting the leads in thousands, you would require a smart tool. Here comes Salesforce implementation service into the play.
Salesforce works as a single source of truth. It collects the data of your customers from different sources, different touchpoints, and different devices. All the data will be sent to the Salesforce system in a consolidated manner. It will drive success rates and enable businesses to make quick and result-driven decisions.
Sales Uncertainty
For start-ups tracking sales could be a challenging task. It is hard for them to track the progress of the sales team. Salesforce CRM brings real-time sales insights from across channels and devices.
It will also allow the startups to forecast future sales and optimize resource allocation.
Poor Customer Services
In research, it has been found that because of poor customer service clients switch brands. For start-ups, it is essential to maintain a good relationship with customers and this can be achieved by resolving customers’ queries via customer services.
Salesforce CRM routes the cases to the respective available service agents, which will improve the service agents’ proficiency. The newly started businesses can set up customer-based communities and enable customers to get the answers to their queries effectively.
Account Management
Managing and maintaining relationships with customers is a meticulous task that requires ample effort and persistence. Sometimes this work becomes tedious.
For a start-up, customer relationship management is more important. And here comes the Salesforce CRM consulting services for the rescue. It will remind businesses of special events and milestones.
Poor Reporting Process
Startups often face challenges while preparing reports. The lack of proper tools increases the chances of errors in reporting which will lead to business loss and poor planning.
Salesforce CRM not only consolidates your data but also prepares an in-depth report with minuscule details..
How Does Salesforce CRM Prove Beneficial for Startups?
Salesforce streamlines the process of data collection, storing, and management of their current and prospective clients. From workflow management, faster growth, and social media insights to customer success, customer services, and sales automation, a start-up can leverage Salesforce implementation services in the most effective manner.
Following are the key benefits for the startups of using Salesforce CRM –
Revenue Generation
Salesforce CRM proves highly beneficial in helping businesses maximize their profit level and mining their level by enabling them to track their customers’ contacts, manage contacts, manage sales pipelines, and optimize business processes.
Start-ups can cater to their clients with the best in class services which pave the path for greater revenue generation.
Enhance Customer Services
With the help of the custom Salesforce integration services, a start-up can easily understand the performance of its products and services and work on the areas that need improvement.
Start-ups can deliver personalized services to their clients by leveraging the power of Artificial Intelligence, which facilitates automated communication and faster decision making.
Resource & Time Saving
Proper resource allocation is crucial for businesses. A start-up cannot afford to waste its resources and time. With Salesforce CRM integration services, business users can experience efficiency in their working process.
Start-up businesses can minimize the risk of errors and save ample costs which could be used in other beneficial data.
Scalability
In the initial stage of business, a start-up often faces challenges in terms of scalability that lead to a shaky foundation. As and when the customer base gets bigger the scalability of the businesses also increases.
The bigger the business gets, the more challenging it becomes for start-ups to give individual attention to each client. Here comes Salesforce as a savior.
Salesforce builds a single communication hub that collects data from all sources across different touchpoints and across different devices.
It facilitates automated and personalized communication like sending reminders, sending offers and discount messages or even birthday or anniversary wishes which keep the customers engaged and improves customer retention.
Best Salesforce Products for Start-up Businesses
As we have said earlier in this post, Salesforce serves each of its clients with equality; it is evident that all the major products of Salesforce can be used by start-ups for their growth. Some of the most important Salesforce products for start-up businesses are as follows –
Salesforce Service Cloud
- Track communication and manage service operations
- Improves the efficiency of customer services
- Customize customer service for each customer
- Communities make it easier for customers to get answers to their queries
Salesforce Sales Cloud
- It facilitates a transparent sales process.
- Easy tracking of prospects
- Efficient management of communication with a customer base
- Management of past and future communication with Einstein integration
Salesforce CRM for Start-ups – The Bottom Line
There are several factors that one needs to consider when choosing Salesforce CRM. For start-ups, having a perfect Salesforce solution could be daunting. Therefore, it is advisable to hire a Salesforce consulting company that also has a Salesforce PDO partnership. Expert advice will prove quite beneficial for business growth.
