What are the major roles of your Salesforce consultants?

• Define business objectives that support. • Map business objectives into features. • Recommend a suitable edition of the Cloud Platform. • Design customer service, sales, and marketing processes. • Build user adoption strategy.

How your Salesforce consultants can prove helpful?

Our team of Salesforce consultants can handle every project (simple or complex) and help businesses achieve their goals effectively.

How will FEXLE improve your use of Salesforce?

Some of the major pain points that FEXLE will solve for you are as follows: • Bring alignment in all business processes. • Enhance the usage of licenses and user adoption rate. • Advance customer engagement with a relevant prospect, lead and customer communications. • Increase usability with an object as well as page optimization.

What are the benefits of hiring FEXLE as a Salesforce consultant partner?

• We have flexible engagement models. • We offer quality delivery in a stipulated timeframe. • Clients will get a budget-friendly package. • There are multiple Salesforce app development options. • We maintain full secrecy with a non-disclosure agreement.

What are the top cloud-CRM functionalities that you provide?

The following are the top functionalities we offer: • Easy data update • Hassle-free data migration • Organized workflow & approval process • Role permission • Client-centric dashboards and user interface • Custom email services • Custom console • Constant maintenance & testing • Seamless forecasting • Improved communication with teammates • Package integration services • Time-saving tool

What will be your Salesforce development process?

Following is our agile and full-proof development process: • Thorough research and brainstorming • Designing & developing a realistic roadmap • Solution deployment • Quality check • Support and Services • Regular Maintenance

Campos Coffee Case Study | Native Salesforce Application developed by Fexle.

Store

Campos Coffee

A user-friendly B2B portal that enable cafe store owners to access Campos products and conveniently place orders, streamlining the ordering process for a seamless experience.

Team Size

5 People
About Client

Campos Coffee is Australia's leading specialty coffee brand, ensuring exceptional coffee standards from farmer to cup.
Timeline

8 Months

Project Overview

Streamlining B2B Cafe Experience with Campos Coffee's Innovative Portal

Campos Coffee embarked on a transformative journey to create a cutting-edge B2B portal for their esteemed B2B Cafe stores. The portal empowers users to seamlessly explore Campos products and conveniently place orders. The project was meticulously executed, with the team closely collaborating with stakeholders to ensure a smooth and successful migration. During the Discovery phase, which spanned one month, a compelling Proof of Concept (POC) was crafted, and project duration was estimated. The comprehensive B2B commerce cloud solution encompassed a user-friendly UI/UX interface, custom components, and out-of-the-box features to meet clients' unique needs. Extensive training was provided to B2B end-users and sales teams, while complex product variations and discount models were expertly managed. The result: a single-click checkout process, weekly and emergency order capabilities, and a robust Case Management system, elevating Campos Coffee to new heights in the industry.

Goals and Objectives

Develop a user-friendly B2B portal for Campos Coffee's cafe stores
Implement a complete end-to-end B2B commerce cloud solution
Enhance the UI/UX interface of the B2B portal for improved user experience
Create custom components to meet specific client requirements
Provide thorough training for B2B end users and the sales team
Manage complex product variation and discount models efficiently
Enable a seamless single-click checkout process for faster order placements
Implement functionalities for weekly and emergency orders
Establish an efficient case management system to address and resolve issues

Key Challenges

Lack of a centralized platform for B2B operations
Difficulty in order placement and managing product variations
Dealing with complex discount structures
LiCampos Coffeeed visibility and reporting on sales data
Communication gaps without a case management system
Inconsistent user experience due to UI/UX issues
Reliance on manual processes for order processing and inventory management
Challenges in scaling as the business grew
Integration complexities with existing systems

Technology Stack

Salesforce

Salesforce

B2B Commerce Cloud
LWC
Aura components
Apex

Features and Solutions Offered by Fexle Services

The team of Salesforce professionals meticulously worked on the Campos Coffee, and they have effectively leveraged the power of futuristic technology. We have prepared a solution equipped with a plethora of features. The features are as follows:

B2B portal for single click & easy order placement and updates
Reduce salesperson follow-ups with minimal manual intervention
Complete end-to-end B2B commerce cloud solution for seamless operations
Email & SMS notifications keep B2B users informed
Enhanced UI/UX interface for a user-friendly B2B portal experience
Customized components developed to cater to specific client requirements
Extensive training provided to B2B end-users and sales team for effective usage
Implemented complex product variation handling with a dynamic discount model
Successfully integrated weekly and emergency order functionalities
Implemented a robust Case Management system for efficient issue resolution & timely responses to B2B users
Created a scalable solution to accommodate future business growth
Seamlessly integrated with existing systems to ensure smooth data flow

Visuals

5.0/5.0

by 500+ clients for 700+ Salesforce, Web and Mobile App projects.

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