Listed as one of the fastest-growing tour operators in Australia, SNA Tours is known for delivering an illustrious range of cultural, historical, and educational voyage across different countries such as China, India, Japan, Vietnam, and Cambodia.

• Improper information about the leads and manual follow-up Managing inquiries was a daunting task.
• Improper segmentation of the leads was causing a delay in reaching out to qualified leads.
• Manual steps on each stage to get the proper data from lead.
• Unable to track the conversion rate from Leads to Opportunity.
• Time-consuming process in resolving the support queries.
• Lack of information on the CXO level to see the company's performance.

• Sales Cloud implementation and integrated all the lead channels directly with Sales Cloud to get the data in the system in real-time.
• Automated actions for leads and internal Sales team on the progressive stages of leads.
• Autoresponder to take care of acknowledgment to the inquiries.
• Managing all the tour packages, partners, and vendors on the Salesforce platform itself.
• Managing Quotes, Orders, and Invoices on the Salesforce platform.
• Automated actions to keep the customers up to date about the upcoming bookings.
• Service Cloud Setup for managing the customer inquiries.
• 360-degree customer view to better understand their clients & deliver a greater customer experience.
• It has helped them understand all the details about clients such as travel date of customers, travel timing, arrival & departure details, sojourn details, etc.