What are the major roles of your Salesforce consultants?

• Define business objectives that support. • Map business objectives into features. • Recommend a suitable edition of the Cloud Platform. • Design customer service, sales, and marketing processes. • Build user adoption strategy.

How your Salesforce consultants can prove helpful?

Our team of Salesforce consultants can handle every project (simple or complex) and help businesses achieve their goals effectively.

How will FEXLE improve your use of Salesforce?

Some of the major pain points that FEXLE will solve for you are as follows: • Bring alignment in all business processes. • Enhance the usage of licenses and user adoption rate. • Advance customer engagement with a relevant prospect, lead and customer communications. • Increase usability with an object as well as page optimization.

What are the benefits of hiring FEXLE as a Salesforce consultant partner?

• We have flexible engagement models. • We offer quality delivery in a stipulated timeframe. • Clients will get a budget-friendly package. • There are multiple Salesforce app development options. • We maintain full secrecy with a non-disclosure agreement.

What are the top cloud-CRM functionalities that you provide?

The following are the top functionalities we offer: • Easy data update • Hassle-free data migration • Organized workflow & approval process • Role permission • Client-centric dashboards and user interface • Custom email services • Custom console • Constant maintenance & testing • Seamless forecasting • Improved communication with teammates • Package integration services • Time-saving tool

What will be your Salesforce development process?

Following is our agile and full-proof development process: • Thorough research and brainstorming • Designing & developing a realistic roadmap • Solution deployment • Quality check • Support and Services • Regular Maintenance

Salesforce Service Cloud Starter Package

Automate your service process, streamline business workflows, and empower agents with Service Cloud quick starter package.

Let's Connect

Whats Included

Requirement Workshop

In this module, we work on the following points to understand your business structure –

Understanding roles & structure of the organization to lay the groundwork for Case assignment.
Understanding business processes
Identify & catalog all the existing systems for comprehensive understanding of the the current set up, integrations and challenges.
Building strategies for effective account 360 & contact management.
Developing a case management system for streamlined operations.
Our Salesforce experts conduct detailed design discussions based on different aspects like data types, duplication management, assignment rules, etc.

Crafting Solution Design Document

We will articulate a solution design draft.
Scrutinize the draft and check its accuracy & completeness.
Integrate the constructive feedback into the solution design draft.
Conduct a final review & secure approval through the sign-off process.

App Development with Access & Login Management

We will establish a structured role hierarchy for easy access management.
For improved data protection, we will configure a profile & a security model.
Streamline user setup processes for efficient system utilization.
Initiate the development phase for the Application Build.
Showcase the developed features through a comprehensive demo.
Collect feedback, review the application, and incorporate valuable inputs for refinement.

App Development with Account & Contact Management

We will optimize the account management process.
Elevate contact management strategies for efficient interactions.
Initiate the development phase for refining Account 360& Contact Management.
Give a comprehensive demo of developed features.
Implement dynamic automation rules, including workflows, approvals, and validation rules.
Collect feedback, review the application, and seamlessly incorporate valuable inputs for continuous enhancement.

App Development and Case Management

Integrate web inquiries into your case management system.
Convert emails into actionable cases for better management.
Implement intelligent automation rules for assignment, auto-response, escalation, approvals, workflows, and validation rules.
Start with development to improve case management functionality.
Our Salesforce professionals will give a comprehensive demo of the developed features.
Gather feedback, review the application, and seamlessly incorporate valuable inputs for continuous improvement.

App Development with Tasks Management

Initiate development of task management module.
Log and track customer interactions for comprehensive records.
Create a more organized workflow by streamlining task management.
Easy management of events and calendars.
Email integration with task management unified communication.
We will provide a demo for the developed features.
Review and feedback incorporation for ongoing improvements.

Ensuring Excellence Via Internal Quality Testing

Develop comprehensive test cases for rigorous quality testing.
Thoroughly assess and validate the functionality of the implemented system.

User Acceptance Training (UAT)

Weprovidea well-crafted & optimized user manual for efficient system navigation & understanding.
We will provide a detailed admin manual for effective system administration.
Engage the business team and conduct UAT to ensure system alignment with user expectations.
Track and address issues identified during the UAT phase.
Implement fixes for UAT issues and enhancements for a refined system.
Secure formal approval through the UAT sign-off process.

Deployment & Go Live for Seamless Transition

Ensure a smooth deployment process for the application.
Facilitate the secure transfer of data from the sandbox to the production environment.
Conduct a dry run in the production environment to validate system readiness.
Officially launch and transition into full operation.
Finally, migrate data, conduct smoke testing, and announce the official Go Live for a seamless transition.

Strategic Buffer

Strategically address and incorporate technical challenges to ensure a robust and resilient system.

Maintaining Excellence with On-Going Support

Submit final user and admin manuals for ongoing reference.
Provide additional training for effective system administration.
Address and resolve any issues that may arise post-Go-Live.
Foster continued user adoption and system utilization.
Promptly address and resolve issues.
Deploy necessary fixes to the production environment.

Salesforce Service Cloud Starter Package

Fill the form, and we will help you deliver top-notch customer services while increasing customer retention.

Improve Case Service Management Process with Service Cloud Starter Package

Are you looking for a solution to implement Salesforce CRM and utiliseyour support services time efficiently? You are at the right place. We are FEXLE Services, a Salesforce Gold Consulting Partner that offers a Service Cloud quick starter package. The package is compact with pre-configured features and workflows that will rapidly help you get up and running with Salesforce Service Cloud without any glitches.

Salesforce Service Cloud quick start package provides you with an opportunity to get into the world of cloud CRM to manage and empower your customer interactions, support tickets, and more. It will help you route the right case to the right service agents and help you track the service team performance. Our Salesforce-certified experts deep dive into the details of your business process, meticulously aligning your customer service and support needs with the robust capabilities of Salesforce Service Cloud, all while adhering to the highest standards of Salesforce excellence.

We Tailor Your Service Process as Per Specific Business Requirements

Implement a service cloud quick starter pack within your existing business process according to the best industry practices.

Speedy Service Management

Improved Case Management

Seamless Complaints Handling from Day 1

Quickly Start with Service Cloud Implementation and Accelerate Service Management Process

Overcome Customer Service Challenges with Salesforce Service Cloud

The starter pack will allow you to centralize different communication sources (calls, chats, emails, etc).
Redirect calls and chats to the next available service agent based on different case types.
Help resolve all the cases in a timely manner that will lead to higher customer satisfaction.
Automate all service case flows, mitigate human errors, and improve productivity.
Efficiently monitor and manage your customer service and agents' performance.
Adhere to the Service Level Agreements ( SLA) with your customers.

Why Salesforce Service Cloud Quick Start Package for Service Management?

Improve the efficiency of your service agents and lower the support costs.
Deliver top-notch customer care and improve customer retention.
You can manage the service cases based on the priority and the work scope of service agents.
It helps reassign the case to the next-best available agents without any delay.
Stay up-to-date with the latest trends that come and reign in the world of customer care.

Brands who trust us

Why Choose FEXLE for Service Cloud Starter Package Implementation?

From service management to case management and from complaint handling to repair requests handling, our starter pack for service cloud covers all.

Custom Configuration

Our experts ensure that Salesforce Service Cloud is configured to align seamlessly with your business processes and goals.

Agile Working Process

We adapt to changes efficiently, ensuring that your Salesforce Service Cloud quick start-pack implementation evolves in line with your business dynamics.

Custom Development

We offer custom development services to address specific challenges, ensuring your Service Cloud CRM is a perfect fit for your operations.

User Training Session

We ensure your staff is well-versed in using the newly implemented Cloud CRM to its full potential, enhancing overall efficiency.

Time-Saving

Our streamlined processes and efficient implementation methods save you time, allowing you to focus on your core business activities while we handle the intricacies.

Cost Saving

We optimize your Salesforce Service Cloud implementation to ensure cost-effectiveness. Our solutions are designed to maximize the ROI, providing value for every penny spent.

Our Proficiency and Expertise

We Have Acquired More Than 380 Salesforce Certificates, Some of Them are Mentioned Below: